Ruby Receptionists Class Action Litigation Information Page

The purpose of this site is to disseminate information regarding pending class action litigation commenced against Ruby Receptionists (a.k.a. “”) relating to its billing practices

This site is not affiliated in any way with Ruby Receptionists, Inc., (also referred to as “Ruby”) or any of its parents or subsidiaries.

Two class action lawsuits have been filed against Ruby ReceptionistsMaiden Insurance, LLC v. Ruby Receptionists, Inc., pending in the Circuit Court of Oregon, Multnomah County, and McKenzie Law Firm P.A., and Oliver Law Offices, Inc. v. Ruby Receptionists, Inc., pending in the United States District Court, District of Oregon.

The lawsuits allege that Ruby Receptionists’ undisclosed billing practices result in many customers receiving fewer Receptionist Minutes than they contracted and paid for, and overcharges them for excess Receptionist Minutes which exceed their monthly allotment.  The Complaints allege that Ruby failed to disclose that instead of calculating Receptionist Minutes based upon “the time a receptionist is actually involved in the call,” as promised in Ruby’s marketing materials, that Ruby calculates time in a manner which:

  1. rounds the times of each and every call to the next highest 30 second increment; and
  2. billing for time when callers are placed in a hold queue when no receptionist was involved in the call. 

Plaintiffs allege that as a result of these hidden and/or undisclosed practices that Ruby failed to provide the full amount of receptionist time promised and overcharged its customers for its services.  Ruby asserts that these practices were all adequately disclosed and otherwise understood by its customers, and denies all liability to the Class.

The suits seek, on behalf of all persons who entered into Contracts with Ruby prior to May 31, 2018, the refund of all amounts paid for receptionist minutes that Ruby failed to make available, and for all amounts Ruby overcharged its clients for excess Receptionist Minutes as a result of its improperly disclosed rounding up and inclusion of time callers spent in a hold queue.

A trial date in the Federal action is set for November 9, 2020. No trial date has yet been set in the State action. 

If you believe you have information or other evidence which you believe is relevant, please feel free to bring it to the attention of counsel for the Class . You may view or download selected Court filings or find links to the Docket Sheet by clicking on Case Documents.  If you are a present or former Ruby Receptionists customer and have questions about your legal rights, you may contact counsel for the plaintiffs using information on the Contact Plaintiffs’ Counsel page.  If you would like to be informed of developments in the litigation, you may add your name to the Mailing List by clicking here.